Primary credit union product focus

GAP and vehicle service contracts—built for a member-first program.

The portfolio begins with two core vehicle-lending protections. Additional categories can extend the program selectively—without turning the member conversation into a catalog of add-ons.

Answer first

CU Finance Products is primarily focused on GAP and vehicle service contracts. Additional protection products may be available when they meet a member need and pass the credit union’s product, provider, operational, and compliance review.

01

GAP

Depending on its structure and jurisdiction, GAP may waive or cancel an eligible remaining loan balance after a covered total loss when the primary insurer’s settlement is less than the amount owed.

  • Primary product focus
  • Confirm waiver, debt-cancellation, or insurance structure
  • Review loan-to-value, asset, term, exclusions, cancellation, and refund rules
  • Explain that optional GAP is not required for loan approval
Explore gap
02

Vehicle service contracts

A vehicle service contract may cover specified repairs or services after eligible mechanical or electrical failures. It is not a manufacturer’s warranty unless the contract expressly establishes that status.

  • Primary product focus
  • Review covered components, exclusions, limits, deductibles, cancellation, and claims
  • Evaluate vehicle age, mileage, term, and use eligibility
  • Train employees to describe only approved contract terms
Explore vehicle service contracts
03

Additional products available

A broader portfolio may include tire and wheel, key replacement, appearance protection, theft recovery, prepaid maintenance, or protection for other eligible asset types. These options are secondary and selected according to member need and program fit.

  • Start with the credit union’s member and loan profile
  • Confirm provider and administrator capability
  • Approve each category separately
  • Add products only when the workflow and training can support them well
Explore additional products available

Product notice: GAP and vehicle service contracts are the primary focus of CU Finance Products. References to additional products describe potential portfolio categories, not guaranteed availability. Provider, administrator, coverage, terms, exclusions, eligibility, legal structure, asset fit, jurisdiction, and credit union approval must be confirmed.

A member-first next step

Build the right GAP and service-contract program for your members.

Start with a practical review of member needs, lending channels, workflows, employee readiness, and program priorities.

Request a CU Program Review