Identify member situations, lending channels, assets, and current product focus.
GAP and service-contract portfolio review
Evaluate the portfolio through a member-first lens.
Begin with GAP and vehicle service contracts, then consider additional products only when a documented member need, eligible asset profile, operational capability, and credit-union strategy support them.
This conversation can include
- GAP structure and member-use questions
- Vehicle service contract coverage and servicing questions
- Selective review of additional product categories
What happens next
A useful first step, with clear boundaries.
Organize the contracts, providers, eligibility, servicing, and jurisdiction facts to verify.
Define which categories merit further credit-union review and which should wait.
Prepare for the conversation
Bring the evidence you already have.
You do not need a finished program brief. These inputs simply help the first conversation reach the important questions faster.
- Current GAP and service-contract agreements or summaries
- Eligible asset, loan, term, and channel information
- Cancellation, refund, claim, complaint, and servicing observations
- Provider questions and any known program constraints
The review is educational and planning-oriented. Product availability, structure, coverage, pricing, eligibility, provider, administrator, and jurisdiction must be independently confirmed.